CheckMate Shows Off Their Mobile Guest Engagement Tech at HITEC 2014.
CheckMate, the revolutionary mobile check-in platform, will be showcased at the 2014 Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest hospitality technology conference.
The event, to be held June 23-26 at the Los Angeles Convention Center in California, is expected to draw more than 5000 attendees this year, including leading hospitality executives and suppliers representing hotels, resorts and technology.
CheckMate’s mobile technology is changing how guests perceive and interact with hotel, even before they arrive. As a gateway to reservations from all channels, CheckMate offers hotels a direct touch point to engage with guests and stimulate upgrades and ancillary spend to increase revenue.
“It’s a win, win,” states Drew Patterson, CheckMate’s co-founder. “Guests love the convenience of being able to use their smart phones to personalize their stay, by pass lines at the front desk and receive alerts when their room is ready.”
Hotels gain valuable insights such as contact information, room preferences, special requests, arrival times, loyalty numbers, social profiles and TripAdvisor history. “It’s all about knowing your guests and exceeding their expectations,” Patterson adds.
Previously, Patterson was co-founder and CEO Jetsetter, and currently serves as CEO of hotel search engine Room 77 which acquired CheckMate in April 2013.
CheckMate combines the latest in mobile technology with guest-centric functionality including seamless customization to the hotel brand. The guest receives an invitation to check-in online via email 24 hours before their scheduled arrival. Upon completion, the hotel verifies the request and a confirmation email follows with the details of where to pick up the key. Once the guest arrives at the hotel to pick up their key, rather than a front desk agent looking down at their PMS during a regular check-in process, now the front desk agent can build a relationship with the guest to enhance their stay.
Today’s travelers are increasingly demanding and Checkmate’s platform represents a game changing evolution in the way that hotels are able to understand, interact with, and market to their guests.